Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. For footwear, soles must be free of any wear marks. You'll also need your receipt or proof of purchase.

How to Start a Return To start a return, contact us at hello@stefsullivansews.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Returns are sent to: 1802 N Howard Ave #4068, Tampa, FL 33677.

Return Shipping Costs Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. In those cases, we will provide a prepaid return shipping label at no cost to you.

Damages & Issues Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect so we can make it right.

Exchanges The fastest way to get what you want is to return the original item and, once the return is accepted, place a new order.

Sale Items Sale items are final sale and are not eligible for return or exchange unless they arrive damaged or defective.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, contact us at hello@stefsullivansews.com.